Fueling growth through professionally managed, qualified omnichannel customer support
We support your prospects and customers by Livechat, email, WhatsApp, and social media channels 24/7. Our customer care teams will be an extension of your business providing the best contact center services.
Advantages of working with us:
- Experienced chat employees that are well-trained in handling live chat requests
- A live support solution that is tailored to your clients' requirements
- Working hours are 24 hours a day, seven days a week.
- Service that saves you money on system maintenance and personnel training.
- Website activity tracking and transparent analytics
- Increased client loyalty and satisfaction rates, as well as increased sales.
We provide the following services:
- Email tech help is available.
- Data extraction and storage from your emails
- e-mail responses on your behalf
- Managing your email inbox
- Sending out several types of emails
The following are some of the primary technical support services we provide:
- Customer Service (Help Desk, Order Management, Up-sell/Cross-Sell, Complaint and Dispute Resolution)
- Consumer Hardware / Product Support (Installation/Configuration Assistance, Registration/Activation Assistance, Troubleshooting)
- Support Services for IT and Software (Application Support Services, System and Account Management Services)
PRE-SALES SUPPORT SERVICES
Our pre-sales support services include the following:
- Lead generation support
- Inquiry handling support
- Knowledge support
- Order management
- Appointment setting support
SOCIAL MEDIA CUSTOMER SUPPORT
- Community management
- Reputation management
- Immediate response to queries
- Relationship building
- Grievance redressal for marketplaces
Get your business off the ground. DataClap BPM is your one-stop shop for all your outsourcing needs By taking care of all the repetitive and mundane tasks, we help you free up your employees’ time so they can be more productive.
One size doesn’t fit all and every business has its own unique problems. We understand this and how complex and unique your needs are, we can support you with our End to End tailored solutions.
We have transparent and flexible pricing models that’ll be much more economical than contract workers and haing inhouse employees.
The success of our entire business model depends on the quality of services we provide. Fast turnaround times, high quality work and 100% satisfaction are our priorities.
For businesses of all sizes
Irrespective of whether you’re a startup just getting started or an established player in the market, we offer our services to companies of all sizes and at every level of growth.
No long term commitment
We're fans of the freedom that comes with a no-strings-attached approach, and so we stand behind it 100%. You can even ask us to work on a 10-hour task and there's no long term commitment.
Highly skilled talent
Our agents are college educated and go through a training process before they start working on any project.